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Services

Custom systems for small businesses.

Don’t force your business into software that wasn’t built for it. We design the tools you run on — bookings, customers, staff and admin — and the website in front of them, around the way you already work and at a price that makes sense for a small business.

  • WebsiteplusBooking system
  • WebsiteplusCustomer accounts
  • WebsiteplusCRM
  • WebsiteplusStaff dashboard
  • WebsiteplusCapacity management
  • WebsiteplusClient portal
  • WebsiteplusInternal workflow tool

01

Websites

A website that explains what you do in seconds, looks the part on every phone, and leads people straight to booking, buying or getting in touch.

The outcome: More of the right people getting in touch — and fewer of the same questions.

Can include

  • Design built around your brand and your customers
  • Mobile-first and quick to load
  • Content you can update yourself
  • Search-friendly structure and metadata
  • Ready to connect to bookings and accounts

See it in an exampleSoft play centreNeighbourhood cafeFranchise CRMMartial arts studio

More about websites

02

Booking systems

Online booking shaped around how you actually take bookings — including the exceptions that generic booking apps can’t handle.

The outcome: Customers book themselves, correctly, without a phone call.

Can include

  • Sessions, classes, tables, appointments or rooms
  • Capacity, staff and resource rules
  • Deposits, packages, add-ons and waiting lists
  • Blackout dates, minimum notice and your cancellation policy
  • Confirmation and reminder emails

See it in an exampleSoft play centreNeighbourhood cafeMartial arts studio

More about booking systems

03

Customer management

A simple customer record built around your business: bookings, history, preferences, consent and notes, available to the people who need it.

The outcome: No more digging through inboxes and spreadsheets to remember who’s who.

Can include

  • Customer records shaped to your business
  • Booking and visit history
  • Notes, preferences and important details
  • Marketing consent and GDPR handled properly
  • Search, filters and exports

See it in an exampleSoft play centreNeighbourhood cafeFranchise CRM

More about customer management

04

Staff dashboards

Give your team the right information at the right time, with permissions so everyone sees what they need — and only that.

The outcome: Staff stop asking “where do I find…?” and get on with the job.

Can include

  • Today’s bookings and who’s arriving
  • Availability, capacity and rotas
  • Requests, changes and follow-ups
  • Roles and permissions for different staff
  • Works on the tablet behind the counter

See it in an exampleSoft play centreMartial arts studio

More about bespoke business software

05

Customer portals

A secure account area where your customers can help themselves — the thing that turns “can you just…” emails into a button.

The outcome: Fewer calls and emails, happier customers.

Can include

  • View and manage bookings
  • Make changes within your rules
  • Upload documents and information
  • Track requests and progress
  • Access invoices, documents and updates

See it in an exampleFranchise CRMMartial arts studio

More about bespoke business software

06

Bespoke business tools

Internal workflows, admin tools, dashboards and the connections between the systems you already use.

The outcome: The manual bit of your week, handled.

Can include

  • Workflow and approval tools
  • Admin and record-keeping systems
  • Dashboards for the numbers that matter to you
  • Connections between the tools you already use
  • Multi-site and franchise management

See it in an exampleFranchise CRM

More about bespoke business tools

Custom booking systems

Your booking rules, not the software’s.

Off-the-shelf booking apps make you work their way. Don’t force a fit: we start with how your business actually takes bookings — then build exactly that, and nothing you don’t need.

A café books tables. A play venue books sessions with capacity. A cattery books rooms by the night. A salon books people and time. They shouldn’t all have to squeeze into the same app.

  • Books sessions with capacity

    Play venue

    • Sessions close when the room reaches its child limit
    • Adults and children priced separately

  • Books tables

    Café

    • Tables for 2, 4 and 6 that join for larger groups
    • 90-minute sittings at weekends, open-ended on weekdays

  • Books spaces per class

    Classes

    • A set number of spaces per class
    • Waiting list that offers spaces automatically

If you can explain how it works, we can build it.

Explore booking rulesTell us how you take bookings

How we work

Clear stages, no surprises.

You don’t need to speak software. We’ll talk about your business, give you a clear quote before any work starts, show you how things will work before we build them, and keep you posted at every stage.

  1. Stage 1

    Talk

    We start with your business, not technology. What do you do, how do customers find you, and what’s frustrating right now?

  2. Stage 2

    Map

    Together we map how customers, bookings, staff and admin flow today — including the workarounds nobody likes to admit to.

  3. Stage 3

    Design

    We design the website and the system behind it around that map, so you can see exactly how it will work before we build it.

  4. Stage 4

    Build

    We build in clear stages. You’ll see real progress along the way, not just a big reveal at the end.

  5. Stage 5

    Test

    We test with real-world scenarios — the busy Saturday, the last-minute change, the customer who books on their phone in a queue.

  6. Stage 6

    Launch

    We launch, make sure you and your team are comfortable, and stay around for support and improvements.

Questions

Things people ask us.

Do I need to know anything technical?

No. We’ll talk about your business — your customers, your bookings, your admin — not technology. Everything we explain will be in plain English.

Can you work with my existing website or booking system?

Often, yes. Sometimes the right answer is to improve or connect what you already have rather than replace it. If that’s the case, we’ll say so.

How much does it cost?

It depends on what’s involved — a focused website is a very different job from a full booking platform. We’ll usually suggest starting with the piece that makes the biggest difference, and once we understand what you need, you’ll get a clear quote before any work starts.

Is custom software realistic for a business my size?

That’s exactly who we build for. Because we only build what you need — and you can start with one piece and add more as you grow — the cost is shaped around a small business, not a corporation.

How long does it take?

That depends on the scope too. We’ll agree a realistic timeline at the start and build in clear stages, so you can see progress along the way rather than waiting for a big reveal.

What happens after launch?

We’ll make sure you and your team are comfortable using everything, and we’re here for fixes, changes and improvements as your business grows.

What if I’m not sure what I need?

That’s completely fine — most people aren’t. Tell us what isn’t working today and we’ll help you work out what would actually make a difference.

Tell us what isn’t working.

No jargon, no pressure and no big-company price tag. Tell us how your business runs today and what you’d like to work better — we’ll come back with honest thoughts on what would help, and what it would cost.

Start a projectSee our work